After the bank said no, a new plan across two states.

A mortgage broker helps you compare and apply for home loans from lenders they work with. Australian brokers must act in your best interests when helping you with credit. Lenders usually pay them fees called commissions for their work. Some brokers also charge you a fee, which they must tell you about.
Updated
The broker asks about your finances and what you need the loan to do. They compare loans they can access and explain the ones they suggest. They help send in your forms and the records that support them.
They can help deal with questions while the loan is approved and settled. But they do not lend you the money or control the final loan decision. Their work relies on what you tell them. It also depends on which lenders' loans they can access.
A broker must act in your best interests when helping you with consumer credit. If your interests clash with theirs, yours must come first. A loan they suggest needs to fit your situation. Their payment from a lender cannot be the only reason for the choice.
Cost matters, as do the features and how the loan fits your needs. A broker with a limited panel is not comparing every Australian lender. Their explanation should help you understand both the choices and why they suggest a loan. It should also make relevant limits clear.
Lenders tend to pay a fee at the start and a further fee over time. The later fee is often called trail commission. These payments are commonly linked to the loan amount or debt still owed. The broker must disclose how the commission works.
Some brokers charge you a fee as well. Moneysmart says you must sign a written quote before they provide the service and ask for payment. Even if a lender pays the broker, the loan can still have fees. It does not mean all loans cost the same.
For investors
A broker can explain how lenders count rent, other rental debts and the homes used to back a loan. Their role in lending differs from an accountant's tax work or a buyer's agent's search for a property. Where you borrow for several homes, the loan choice needs to explain security links as well as payments. Those links can affect a later sale or loan switch.
Common questions
Keep learning
Mortgage broker is one piece of it. Lending rules decide how much you can borrow, and how soon you can buy again. Next, read about borrowing capacity, comparison rate and cross-collateralisation.
If you want help
Four questions to ask any agency, with our answers.
You do. Never a developer or the selling agent, who works for the vendor.
Founded in 2018 by Arjun Paliwal, with 3,100+ completed purchases and 850+ five-star Google reviews. REB Buyer's Agency of the Year, winner 2023, 2024 and 2026.
A QPIA-qualified strategist sets the plan. Every shortlisted property passes our 20-point due diligence.
Portfolio reviews, and a Portfolio Wealth Blueprint for what comes next.